Operations Supervisor

About The Company

West Tech Shipping is an international shipping and logistics company, operating in 11 countries across South America, the Caribbean, and the United States.

We are dedicated to getting your goods to you quickly, while consistently providing world-class customer service.

We pride ourselves on efficiency, dependability, and competitive pricing, all delivered by a team that values excellence and innovation.

About The Job

The Operations Supervisor supports the Country Manager in overseeing operations and logistics across both the Dutch and French sides of Sint Maarten / Saint Martin, ensuring excellent service levels that keep customers coming back.

This role carries direct, hands-on accountability for the daily operational discipline of the territory: inventory integrity, cash management, storefront readiness, cargo movement, and the timely execution of all administrative and people-related processes. The Operations Supervisor is also expected to be capable of assuming full operational responsibility for the territory during the Country Manager's absence.

Based on the Dutch side, this role requires regular, hands-on presence across every retail and operational location on both sides of the territory — this is not an office-bound position.

🛠️ Key Responsibilities

Cargo and General Operations

• Monitor incoming shipments daily and direct the team in advance planning for their handling

• Supervise cargo processing across all locations on both the Dutch and French sides

• Ensure cargo is collected promptly from the airport, port, and handling agents, and made available to customers within 24 hours of receipt

• Prepare and process import/export documentation in line with customs regulations

• Coordinate the trans-shipment relationship with Sint Eustatius, keeping vessel cut-offs and packing schedules on track

• Ensure every storefront opens on time, staffed and presentable, every day

Inventory Management

• Direct oversight of inventory procedures across every location

• Ensure daily inventory counts are performed and discrepancies reported and investigated to a documented standard

• Provide weekly reporting on open discrepancies and resolution times

Cash Management and Financial Controls

• Oversight of daily transaction receipts, petty cash, and End of Day cash management

• Enforce resolution standards for cash discrepancies, with documented disciplinary outcomes where required

• Ensure every cashier is properly trained before operating independently

Partnerships and External Liaisons

• Liaise with the Customs Department on clearance and brokerage matters

• Maintain strong working relationships with carriers and handling agents

• Maintain relationships with local authorities and port/airport stakeholders on both sides of the territory

People Development and Performance Management

• Recruit, train, coach, and manage the performance of the territory's team

• Document all coaching, counselling, and corrective conversations

• Create and manage schedules to ensure efficient staffing and cargo coverage

• Set measurable daily goals and follow through on compliance

Service Delivery

• Ensure consistently high internal and external customer service across both sides of the territory

• Review customer feedback daily and ensure timely resolution of complaints

• Support execution of marketing initiatives and promotions directed by the Country Manager

About You...

🎓 Knowledge, Skills & Abilities

Required:

• Demonstrated experience managing a team, ideally across multiple locations or sites

• Proven track record of enforcing process and policy compliance, including disciplinary documentation

• Strong administrative discipline — able to manage deadlines, records, and reporting independently

• Competence with digital task management and reporting systems

• Sound understanding of cash handling controls, inventory control, and stock reconciliation

• Ability to work independently and make sound operational decisions in the Country Manager's absence

• Strong written and verbal communication skills in English

Preferred:

• Experience in freight forwarding, courier, logistics, customs brokerage, or multi-site retail operations

• Working knowledge of Dutch or French

• Familiarity with customs clearance processes and cargo documentation

• Formal qualification in business administration, management, logistics, or a related discipline