Operations Supervisor

About The Company

West Tech Shipping is an international shipping and logistics company, operating in 11 countries across South America, the Caribbean, and the United States.

We are dedicated to getting your goods to you quickly, while consistently providing world-class customer service.

We pride ourselves on efficiency, dependability, and competitive pricing, all delivered by a team that values excellence and innovation.

About The Job

The Operations Supervisor is a key role within the West Tech Shipping team, responsible for overseeing logistics and business operations while inspiring team members to deliver outstanding service that fosters client retention.

The ideal candidate will be a natural customer service champion with the ability to drive profitability through new business generation and collaborative leadership.

🛠️ Key Responsibilities

• Deliver an outstanding service experience to all customers.

• Promote organic growth through high levels of customer engagement.

• Take ownership of customer concerns with proactive follow-up and 100% resolution.

• Review and refine service procedures, policies, and standards to optimize opportunities and minimize risks.

• Recruit, coach, and develop customer service agents, fostering an environment of empowerment and excellence.

• Market and promote the business to increase clientele and drive growth.

• Stay ahead of industry developments and apply best practices for continuous improvement.

• Manage resources effectively to achieve qualitative and quantitative targets.

• Maintain an orderly workflow aligned with priorities.

About You...

🎓 Knowledge, Skills & Abilities

• Associate’s degree or higher in Supply Chain Management, Logistics or Business Management.

• Minimum of 2 years of proven experience as an Operations Supervisor or Manager. Candidates with experience in a shipping or logistics role are highly preferred. Candidates with no experience leading teams will be automatically disqualified.

• Strong interpersonal skills with empathy and patience in handling challenging interactions.

• Ability to collaborate with key stakeholders (Customs, warehouse, internal departments).

• Strategic thinker with demonstrated leadership capacity.

• Proficiency in management methods and techniques to achieve business goals.

• Excellent written and verbal communication skills.

• Highly organized with clear goal-setting and process management skills.

• Advanced troubleshooting and multitasking abilities.

• Valid driver’s license for vehicles up to 10 tons.