Operations Supervisor

ABOUT THE JOB

The Operations Supervisor is a key role within the West Tech Shipping team, due to overseeing logistics and business operations, while inspiring team members to deliver outstanding service that fosters client retention. The ideal candidate will therefore be a natural customer service champion, who has the ability to also drive profitability through new business generation and collaborative leadership.

🛠️ Key Responsibilities

• Main responsibility is managing the clearance and processing of all air and sea freight (incoming and outgoing cargo) ensuring timely delivery, as this is our core business activity.

• Deliver an outstanding service experience to all customers.

• Promote organic growth through high levels of customer engagement.

• Take ownership of customer concerns with proactive follow-up and 100% resolution.

• Review and refine service procedures, policies, and standards to optimize opportunities and minimize risks.

• Recruit, coach, and develop customer service agents, fostering an environment of empowerment and excellence.

• Market and promote the business to increase clientele and drive growth.

• Stay ahead of industry developments and apply best practices for continuous improvement.

• Manage resources effectively to achieve qualitative and quantitative targets.

• Maintain an orderly workflow aligned with priorities.

About You...

🎓 Knowledge, Skills & Abilities

• Associate’s degree or higher in Supply Chain Management, Logistics or Business Management.

• Minimum 2 years of proven experience as a operations supervisor or manager. Candidates with experience in a shipping or logistics job role highly preferred. Candidates with no record of leading teams will automatically be disqualified.

• Strong interpersonal skills with empathy and patience in handling challenging interactions.

• Ability to collaborate with key stakeholders (Customs, warehouse, internal departments).

• Strategic thinker with demonstrated leadership capacity.

• Proficiency in management methods and techniques to achieve business goals.

• Experience as a Customs Broker is an asset.

• Excellent written and verbal communication skills.

• Advanced troubleshooting and multitasking abilities.

• Highly organized with clear goal-setting and process management skills.

• Valid driver’s license for vehicles up to 10 tons.

🌟Preferred Qualifications

• Experience with logistics software and systems required (e.g. TICA, DELTA TX, and Multicargo).

• Knowledge of international shipping regulations and compliance.

• Certification in supply chain management (APICS, CSCMP).

• Strong analytical skills with ability to interpret data and optimize business operations, Management or Marketing.