Customer Service Representative / Cargo Assistant / Driver

About The Company

West Tech Shipping is an international shipping and logistics company, operating in 11 countries across South America, the Caribbean, and the United States.

We are dedicated to getting your goods to you quickly, while consistently providing world-class customer service.

We pride ourselves on efficiency, dependability, and competitive pricing, all delivered by a team that values excellence and innovation.

About The Job

West Tech Shipping is seeking a dynamic and reliable individual to join our team as a Customer Service Representative / Cargo Assistant / Driver. This role combines customer-facing responsibilities with operational support, including cargo handling and occasional driving duties.

The ideal candidate will be customer-focused, detail-oriented, and capable of working in a fast-paced environment while maintaining high service standards.

Key Responsibilities

Customer Service

• Provide excellent customer service to all clients

• Handle customer inquiries, complaints, and service requests efficiently

• Process customer orders and follow up within required timelines

• Maintain a clean, organized, and professional workspace

• Manage incoming calls and respond to missed calls promptly

Cash Handling & Administration

• Accurately manage cash transactions and ensure daily balancing

• Maintain proper records of all transactions

• Assist with inventory counts and report discrepancies

Cargo & Operations

• Assist with clearing and handling shipments from air and sea ports

• Organize and manage packages within the store

• Liaise with internal teams and external partners regarding shipments

• Ensure accurate tracking and updates using company systems

Driver / Delivery Support

• Assist with collection and delivery of cargo when required

• Load and offload shipments safely

• Ensure accurate delivery of packages to customers

• Follow all company and road safety regulations

Job Requirements

• Proven customer service experience (at least 1 year)

• Able to provide a high level of customer service to all internal and external customers at all times.

• Well spoken, with an outgoing and friendly personality.

• Patient, with the ability to remain calm and professional during challenging interactions

• Ability to multi-task, prioritize, and organize time effectively.

• At least 1 year of experience in cash handling/cash management in a business environment

• Ability to assist with the clearing, sorting and packing of cargo in store

• Flexible with the ability to work on weekends.

• Knowledge of brokerage or courier service industry preferred, but not required

• Ability to provide accurate, valid and comprehensive information to customers, by applying the right knowledge

• Excellent problem-solving skills with ability to follow up on resolutions

• Ability to maintain high levels of productivity and focus in a fast-paced environment

• Ability to follow communication procedures, guidelines, and policies

• Disciplined and focused worker.

• CXC passes in Mathematics and English.

• Valid driver’s license (required)