Customer Service Representative

About The Company

West Tech Shipping is an international shipping and logistics company, operating in 11 countries across South America, the Caribbean, and the United States.

We are dedicated to getting your goods to you quickly, while consistently providing world-class customer service.

We pride ourselves on efficiency, dependability, and competitive pricing, all delivered by a team that values excellence and innovation.

About The Job

Our Customer Service Representative (CSR,) will provide information and assistance to all of our customers here at West Tech Shipping , while also being committed to resolving concerns with a focus on 100% customer satisfaction.

The best CSRs are motivated by providing pleasant and focused assistance to customers. They are patient, positive, empathetic, and great communicators. They are also highly-focused on providing expedient and accurate service in our fast-paced environment, towards ensuring all customers are served in a timely and courteous manner.

Job Requirements

• Proven customer service experience (at least 1 year)

• Able to provide a high level of customer service to all internal and external customers at all times.

• Well spoken, with an outgoing and friendly personality.

• Patient, with the ability to remain calm and professional during challenging interactions

• Ability to multi-task, prioritize, and organize time effectively.

• At least 1 year of experience in cash handling/cash management in a business environment

• Ability to assist with the clearing, sorting and packing of cargo in store

• Flexible with the ability to work on weekends.

• Knowledge of brokerage or courier service industry preferred, but not required

• Ability to provide accurate, valid and comprehensive information to customers, by applying the right knowledge

• Excellent problem-solving skills with ability to follow up on resolutions

• Ensure cargo workflow procedures are followed with maximum efficiency

• Perform inventory counts as needed

• Ability to maintain high levels of productivity and focus in a fast-paced environment

• Ability to follow communication procedures, guidelines, and policies

• Disciplined and focused worker.

• CXC passes in Mathematics and English.